Please take a few minutes to read this document carefully as it contains important information relating to the details you have given us. You should also show this document to anyone else who is covered under your policy. Your information will be held by Porthcawl Insurance Consultants (UK) Limited.

Managing your information

Your privacy is important to us, and we will respect your personal information.

We will use the information that you have given us to manage your insurance policy, including underwriting and claims handling. This may include disclosing it to insurers, service providers, regulatory authorities or to our agents who provide services on our behalf.

Information is collected lawfully and in accordance with the Data Protection Act 1998, which applies to identifiable living individuals, and we will do our best to ensure that your details are accurate and kept up to date. If you become aware of any inaccuracies please ask for these to be corrected. We will continue to hold information about you after your relationship with us has ended, but we will only hold it for as long as required.

Information provided may be stored on computer records and/or in paper files to assist us in completing transactions on your behalf, and may be used for statistical purposes only. This information may be disclosed to third parties in the course of providing analysis, marketing and servicing of our relationship with you. Details may be passed to our regulatory authorities and auditors for the purpose of compliance. However, strict confidentiality will be maintained at all times.

Sensitive Personal Data

In order to provide insurance we need to process sensitive personal data, as defined in the Data Protection Act 1998 (e.g. Health, convictions), about you and others named on the policy. Before sharing any information about another person you should obtain their consent. We will only use this data for the specific purpose for which you provided it and the services described in your policy documents.

Dealing with other people

At the request of many of our customers and to make managing your insurance more convenient it is our policy to deal with your spouse or partner who calls on your behalf provided they are named on the policy and in some exceptional circumstances we will deal with others who call on your behalf. If at any time you prefer us to deal with you only or you would like someone else to be able to deal with your policy on a regular basis, please call us to let us know.

Fraud Prevention and detection

In order to prevent and detect fraud we may at any time share information about you across the Porthcawl Insurance Consultants (UK) Limited and with insurers that we use.

Call monitoring

We may monitor or record telephone calls in order to improve our service and to prevent and detect fraud.

Keeping you informed

We value your opinions at all times and want to keep you informed about products and services and to do this you may be contacted from time to time. We appreciate that not everyone wants to receive this information. If you decide now or at any time that you do not want to receive marketing information please e-mail the Data Protection Co-ordinator or write to the following address:-

Data Protection Co-ordinator
Porthcawl Insurance Consultants (UK) Ltd
47 Mary Street
Porthcawl
Bridgend County Borough
CF36 3YN

E-mail: reception@porthcawl-insurance.co.uk

We WILL NOT pass on your details any third parties outside PIC Ltd. If you are receiving any unsolicited marketing approaches from companies you don't normally deal with, you can prevent this by registering with the Mailing, Telephone or Fax Preference services. For more details about all the Preference Services, please see the Direct Marketing Association website: www.dma.org.uk

Further Information

You are entitled to receive copies of all information we hold about you. This will be information that you have given us in connection with your policy. We do not hold any information relating to your credit status. If you would like a copy of your information please contact the Data Protection Co-ordinator at 47 Mary Street, Porthcawl, CF36 3YN or complete and return our Request for Information Form. (You will require Adobe Acrobat Reader to view this form.)

If you have any questions regarding this policy or any of the content of this website please email the Data Protection Co-ordinator.

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